Updated 05/05/2025
At Life of Sailing, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
1. Eligibility
- Returns: We accept returns for both defective and non-defective products.
- Applicable Region: This policy applies to orders shipped within the United States.
2. Return Conditions
- Product Condition: Returned items must be in new condition and include all manuals, accessories and packaging.
- Return Window: We must receive your return within 30 days from the purchase date.
- Method: All returns and exchanges must be processed by mail.
- Return Shipping: Customers are responsible for the cost of return shipping. Please note that Life of Sailing is not liable for any lost or damaged return shipments.
3. Restocking Fee & Shipping Fee
A 15% restocking fee of the total order price will be applied to all returned items. This fee will be deducted from your refund.
The original shipping cost is not refundable and will also be deducted from your refund.
4. Refund Processing
- Once your return is received and inspected, we will process your refund within 14 days.
- Refunds will be issued to the original payment method.
5. How to Initiate a Return or Exchange
- Contact Us: Email our support team at support@lifeofsailing.com with your order number and reason for return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions and, if applicable, a Return Authorization Number (RA#).
- Ship Your Return: Package the item securely, including all original accessories and packaging, and ship it by mail using the address provided.
- Tracking: We recommend using a trackable shipping method to ensure your return is received.
6. Important Notes
- Defective Items: If you receive a defective product, please contact us immediately so we can address the issue.
- Policy Changes: Life of Sailing reserves the right to update this policy at any time without notice.
By shopping with Life of Sailing, you agree to the terms of this Return & Refund Policy. If you have any questions, please don’t hesitate to contact us at support@lifeofsailing.com.