At Life of Sailing, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
1. Eligibility
- Returns: We accept returns for both defective and non-defective products.
- Exchanges: We gladly offer exchanges when requested.
- Applicable Region: This policy applies to orders shipped within the United States.
2. Return Conditions
- Product Condition: Returned items must be in new or slightly used condition.
- Return Window: You must initiate your return within 20 days from the purchase date.
- Method: All returns and exchanges must be processed by mail.
- Return Shipping: Customers are responsible for the cost of return shipping. Please note that Life of Sailing is not liable for any lost or damaged return shipments.
3. Restocking Fee
A 15% restocking fee of the product price will be applied to all returned items. This fee will be deducted from your refund.
4. Refund Processing
- Once your return is received and inspected, we will process your refund within 14 days.
- Refunds will be issued to the original payment method.
5. How to Initiate a Return or Exchange
- Contact Us: Email our support team at support@lifeofsailing.com with your order number and reason for return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions and, if applicable, a Return Authorization Number (RA#).
- Ship Your Return: Package the item securely, including all original accessories and packaging, and ship it by mail using the address provided.
- Keep Your Receipt: We recommend using a trackable shipping method to ensure your return is received.
6. Important Notes
- Defective Items: If you receive a defective product, please contact us immediately so we can address the issue.
- Exchanges: Exchanges are treated the same as returns. Once the returned item is received, we will ship the replacement.
- Policy Changes: Life of Sailing reserves the right to update this policy at any time without notice.
By shopping with Life of Sailing, you agree to the terms of this Return & Refund Policy. If you have any questions, please don’t hesitate to contact us at support@lifeofsailing.com.